Delivery and Returns
Do you ship to my country?
Due to Brexit we are only able to ship within the UK at the moment.
What shipping method do you use?
Currently we use recorded and signed for, so we both know that your Present Days has arrived safely to you.
How long will it take for me to get my order?
We aim to send all orders out within three days at the very latest. The delivery time will depend on where you live, but we anticipate for your order to be with you between the following times:
UK: 5 - 10 working days
Present Days cannot be held responsible for any delays that may affect this timeline in your country, such as holidays, customs delays, postal strikes or adverse weather conditions.
PLEASE NOTE, THERE ARE DELAYS DUE TO COVID-19 and BREXIT, currently the postal system is experiencing a large backlog, your order will reach you, but it might just take a little longer than usual, your patience and understanding is greatly appreciated during this time.
Below is the returns policy for this website and online store. Any questions about the returns policy should be sent to us at firstname.lastname@example.org.
Our returns policy lasts a total of 30 days. If 30 days have gone by since your purchase, unfortunately we will be unable to offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging that is came in too.
Once your return is received and checked over, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If all is ok, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, please keep a check on your bank account once you have had the approval of refund notification. Then the next step would be to contact your credit card company or bank, as it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com and we will be happy to help.
For sale returns and exchanges, items must be returned within 14 days and the returns policy remains the same as full priced items as listed above.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they shall be informed of the return.
To return your product, you should mail your product to:
Present Days, 14 Swan Street, Warwick, CV34 4BJ, UK
We do not offer free returns - please email firstname.lastname@example.org where we will assist you with your return.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We advise using a trackable shipping service or purchasing shipping insurance otherwise we can’t guarantee that we will receive your returned item